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SHIPPING AND RETOUR

Laatst bijgewerkt op donderdag 28/1/2021

READ CAREFULLY, WE'VE CHANGED A FEW THINGS !

 

SHIPPING WITHIN EUROPE :

For BE shipping is FREE.

 

For NL & France shipping costs €4,99

For Denmark, Monaco and Austria shipping costs €8.

For Hungary, Italy, Poland, Scandinavia, Slovakia, Czech Republic and Switzerland shipping costs €14.

For Finland, Ireland, Croatia, Romania, Spain and Sweden shipping costs €19.

For Bulgaria, Estonia, Greece, Latvia, Lithuania, Norway and Portugal shipping costs €32.

For USA shipping is €22,50 

UK €12,50

 

DELIVERY :

(FIRST, WHAT YOU NEED TO KNOW : everything at rebellionantwerp is handmade and we have a small amount of stock. Also, for now, Rebellion Antwerp is my side job which means some orders can take a little longer, depends on how my shedule is. My goal is to ship as soon as possible.

If anything will turn out differently than normal, I will contact you.)

 

So how it goes :

From the moment you receive the order confirmation e-mail, we are going to make your order/package.

Shipping will happen between 24 hours.

You will receive an email about that.

 

NEW : You will get an email with a track and trace code that you can follow.

Packages within Belgium are usually send within 24 hours.

Within Europe the delivery time depends between 24 and 96 hours.

(please do keep in mind that everything is handmade so the bigger the order, the longer the wait, but our main goal is to send it to you the next day.)

If you have questions about your order please contact at rebellionantwerp@gmail.com OR text/call to 0465082249

DO NOT SEND A MESSAGE TO OUR SOCIAL MEDIA, because I cannot guarantee that I read it on time.

MAIL/CALL/WHATSAPP is the best option.
I might not answer immediately but a.s.a.p

 

 

SPECIAL ORDERS/DELIVERY :

If you have a special request, a birthday or any other please let us know !

Again, best is to mail us, or contact us by phone (0465 08 22 49).

 

RETOUR/EXCHANGE :

RETOUR:

You can send your product back for free up to 14 days after receiving your package.

What we don't take back :

- damaged or worn pieces

- products in sales or with another discount

- personalized products

-  like earrings

 

EXCHANGE : 

If your product does not fit like you want  you can always contact me for exchange.

What you can't exchange :

- damaged or worn pieces

 

PROBLEMS/QUESTIONS : 

We are always available for your feedback or problems. See next chapter to reach out to us.

 

PAYMENTMETHODES :

At Rebellion antwerp you can pay with bancontact apps like Belfius, ING, KBC.

Also with Paypal, creditcards, and Apple pay.

You also have the possibility to pay in advance. You'll see that option in your shopping cart.

 

HOW TO CONTACT US :

Mail our customer care supervisor at : info@rebellionantwerp.com

contact Astrid (Creative director) rebellionantwerp@gmail.com

Find us on social media.

Go to our homepage and reach out to our whatsapp number. 

(We answer within 12h.)